Return, Refund, and Termination Policies for ConiaSoft and ConiaCloud Software Programs
At ConiaSoft, our commitment is to deliver software solutions that enhance efficiency and productivity for both individuals and businesses. Recognizing the unique nature of digital products, we have formulated comprehensive return, refund, and termination policies that align with the digital delivery of our offerings.
We want you to make the best decision for your needs when purchasing ConiaSoft and ConiaCloud software programs. Please keep in mind that these products are digitally downloadable. Once the software has been accessed and downloaded, physical returns are not possible. However, we do offer refunds based on the following terms
Our primary goal is to provide the information necessary to enable informed purchasing decisions. We recommend carefully reviewing the product details, features, and specifications available on our website before completing your purchase. If you have any questions or concerns about our software programs, please reach out to our dedicated support team at support@ConiaSoft.com. We are here to provide the necessary support to help you make an informed choice.
We understand that even after making a purchase, there may be issues or inquiries that arise. Should you encounter technical challenges during installation, setup, or usage, our support team is ready to assist. Our commitment remains steadfast in ensuring a positive experience with our products.
Delivery Information
Designed to offer effective solutions for both individuals and companies, ConiaSoft and ConiaCloud software programs are at the heart of our commitment to customer satisfaction. As part of our dedication to exceptional customer experiences, we’ve optimized the software delivery process.
Upon completing your purchase, you’ll receive a confirmation email that contains detailed instructions on accessing and downloading the software. Additionally, download links will be provided, allowing you to install the software directly on your chosen device.
Our digital delivery system ensures immediate access to the software’s features and capabilities. There’s no need to wait for physical shipments or navigate shipping delays. You can start using the software as soon as your purchase is complete.
If you encounter any issues during the download or installation process, rest assured that our support team is ready to guide you. Feel free to contact us at support@ConiaSoft.com; our knowledgeable support staff will be happy to assist with any technical matters.
At ConiaSoft, our focus is on delivering innovative software solutions that cater to diverse needs. We value the trust you place in our products, and we’re committed to ensuring a seamless and productive experience with ConiaSoft and ConiaCloud software.
While our refund policy is designed to accommodate your needs, please note that refunds are subject to specific conditions. We encourage you to review the terms stated below carefully.
Return Policy
A 15-Day Demo Account
When you engage with ConiaSoft, we offer you the opportunity to explore our software with a 15-day demo account. This means you can use our software and experience its features and functionalities for a limited period without any cost involved. During this period, you can get familiar with the software’s capabilities and assess how it aligns with your needs.
Transition to Paid Usage:
After the 15-day demo period ends, and you’ve had the chance to thoroughly test our software, we have a simple and transparent transition to the paid usage phase. On the 16th day, we introduce charges for using the software. These charges comprise a one-time license fee along with a choice between a monthly or annual fee, based on the package you select. This payment structure enables you to choose a plan that suits your preferences and requirements.
Invoice and Financial Details
To ensure complete transparency, we provide you with an invoice that outlines the charges for the one-time license fee and the chosen monthly or annual fee. This invoice serves as a reference for your records, ensuring that you are well informed about the financial aspects of your purchase.
Refund Period and Conditions
Within the subsequent 15 days of transitioning to the paid usage phase, we offer a refund option. This means that you have an additional 15 days to evaluate the software further in its paid usage mode. If, for any reason, you decide that the software doesn’t meet your expectations or requirements during this period, you can request a refund. The money will be refunded except for the bank processing fees. We understand that technology needs can vary, and we aim to provide flexibility in this regard.
Refund Expiry After Initial 15-Day Fee Period
However, it’s important to note that once this additional 15-day period expires, the option for a refund will no longer be available. After the combined 30-day period (15 days of demo + 15 days of paid usage), the refund window closes. This policy ensures a balance between allowing customers sufficient time to evaluate the software and the practical limitations associated with software usage.
In essence, our approach aims to provide you with a comprehensive experience that spans from exploring the software’s potential during the demo period to making an informed decision when transitioning to the paid usage phase. The refund option within the subsequent 15 days of paid usage further enhances your peace of mind, allowing you to align your investment with your software requirements. It’s important to make the most of these evaluation periods to ensure that the software meets your expectations and contributes to your success.
Termination Arrangements for ConiaSoft License Agreements
Our termination policies, as outlined below, adhere to Turkish laws unless otherwise specified in the contract:
Right of Withdrawal
Customers have the right to withdraw within 30 calendar days from the start of the contract. ConiaSoft will refund payments made up until the withdrawal request, with no additional fees charged thereafter. The amount will be refunded, excluding bank transaction fees.
To process the withdrawal request, we kindly ask customers to settle any outstanding dues incurred during their engagement with us.
Contract Termination
Ordinary Termination Each software license agreement allows for mutual contract termination four weeks before the upcoming license fee payment deadline.
Extraordinary Termination Either party may extraordinarily terminate the contract at the end of each quarterly period with written notice. ConiaSoft will facilitate the transfer of customer data to a storage location designated by the customer, along with access rights to the existing database. This takes effect on the termination date.
If payment is overdue, ConiaSoft will transfer the data after settling any outstanding claims. Upon confirmation of data receipt, ConiaSoft will permanently delete all project and customer data associated with the terminated contract.
As you embark on your journey with our software solutions, our focus is on supporting your growth goals. Our dedicated support team is available to address any questions or concerns, ensuring a seamless experience with ConiaSoft and ConiaCloud.
We understand the importance of reliable software for your operations, and we assure you that our solutions are crafted to support your success. While physical returns aren’t feasible due to the digital nature of our products, our commitment to exceptional service remains unwavering.
Thank you for choosing ConiaSoft. We look forward to contributing to your success and consistently exceeding your expectations. If you need further assistance or information, please don’t hesitate to contact us at support@ConiaSoft.com. Our team is fully equipped and ready to support you at every stage of your journey.
